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SHIPPING & RETURNS

Shipping Policy

ORDER PROCESSING:

VMONROECOLLECTIONS.COM   IS CLOSED ON WEEKENDS AND MAJOR HOLIDAYS. ALL ORDERS RECEIVED ON FRIDAY, SATURDAY AND SUNDAY WILL BEGIN PROCESSING THE FOLLOWING MONDAY.

 

DOMESTIC SHIPPING POLICIES:

STANDARD SHIPPING: ORDERS MAY TAKE UP TO 3 FULL BUSINESS DAYS TO BE PROCESSED, PICKED AND PACKED BEFORE IT IS SHIPPED. PLEASE ALLOW 7 TO 10 BUSINESS DAYS FOR YOUR ORDER TO ARRIVE.** ORDERS WITH STANDARD SHIPPING TRAVEL VIA FEDEX SMARTPOST OR USPS GROUND.

 

EXPEDITED SHIPPING: USPS NEXT DAY AND 2ND DAY ORDERS MUST BE RECEIVED BY 11AM PST TO SHIP THE SAME DAY. OTHERWISE, YOUR PURCHASE WILL SHIP OUT THE NEXT BUSINESS DAY.

 

SHIPPING OUTSIDE OF THE CONTINENTAL US: ORDERS TRAVELING TO ALASKA AND HAWAII CAN ONLY BE SHIPPED VIA UPS GROUND. ORDERS TRAVELING TO PUERTO RICO OR THE VIRGIN ISLANDS CAN ONLY BE SHIPPED VIA FEDEX SMARTPOST AND MAY TAKE UP TO 4 WEEKS TO ARRIVE.

SHIPPING TO AN APO/FPO ADDRESS: ORDERS TRAVELING OVERSEAS MUST SHIP VIA FEDEX SMARTPOST Or DHL  AND MAY TAKE APPROXIMATELY 4 TO 8 WEEKS TO ARRIVE.

 

SHIPPING CONFIRMATION: A SHIPPING CONFIRMATION WITH YOUR TRACKING NUMBER WILL BE SENT TO THE EMAIL ADDRESS YOU PROVIDED AT TIME OF ORDER. PLEASE TRACK YOUR SHIPMENT AS THE V MONROE COLLECTIONS  IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES.

 

FREE SHIPPING PROMOTION: STANDARD SHIPPING IS FREE FOR ORDERS OF $50 OR MORE BEFORE TAX. UNFORTUNATELY, ORDERS SHIPPING TO ALASKA AND HAWAII AND OR OVERSEAS ARE INELIGIBLE FOR THIS PROMOTION.

 

**ATTENTION: PLEASE NOTE THAT ORDERS PLACED DURING A SALE MAY TAKE UP TO 1 TO 2 WEEKS TO PROCESS IN OUR WAREHOUSE DUE TO HIGH VOLUME. WE WILL TRY OUR BEST TO GET YOUR GOODIES OUT TO YOU AS SOON AS POSSIBLE!


Return & Exchange Policy​

MERCHANDISE PURCHASED ONLINE AT VMONROECOLLECTIONS.COM CAN BE REFUNDED BY MAIL WITHIN 7 DAYS OF RECEIVING YOUR ORDER ONLY IF MERCHANDISE IS UNOPENED/ UNUSED. ONLINE PURCHASES RETURNED WILL RECEIVE A REFUND OF THE PRICE OF THE ITEM AND ANY APPLICABLE TAXES ISSUED IN THE ORIGINAL FORM OF PAYMENT. SHIPPING COSTS WILL NOT BE REFUNDED UNLESS THE ITEM IS BEING RETURNED BECAUSE IT IS DAMAGED OR DEFECTIVE. PLEASE NOTE THAT ITEMS PURCHASED ON SALE CANNOT BE RETURNED AND INELIGIBLE ITEMS INCLUDED IN THE RETURN PACKAGE WILL NOT BE CREDITED. IN ADDITION, VMONROECOLLECTIONS.COM DOES NOT ACCEPTS EXCHANGES.

ENGRAVED PRODUCTS CANNOT BE RETURNED OR EXCHANGED UNLESS DUE TO PRODUCT DEFECT. ENGRAVED PRODUCTS CANNOT CONTAIN FOUL LANGUAGE. PLEASE ALLOW AN ADDITIONAL 2-3 BUSINESS DAYS FOR PROCESSING. 

TO START YOUR RETURN PROCESS, PLEASE  EMAIL US BY CLICK THE LINK BELOW

 

PLEASE ALLOW 7-10 BUSINESS DAYS FOR YOUR REFUND TO BE ISSUED AFTER THE SHIPMENT REACHES US.

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